Controlla la temperatura dei tuoi radiatori ovunque ti trovi: con il sistema My E-Thermostat puoi impostare la temperatura di casa in qualunque momento semplicemente utilizzando il tuo smartphone.
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Gestisci i radiatori ovunque tu sia: grazia all'APP My E-Thermostat sarà possibile regolare la temperatura desiderata in qualunque momento direttamente dal tuo smartphone o tablet. |
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Programmazione semplice e intuitiva: il sistema My E-Thermostat permette di programmare settimanalmente la temperatura dei tuoi radiatori, 7 giorni su 7 e 24 ore su 24. |
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Compatibile con tutte le valvole termostatiche: grazie al passo standard M30 * 1,5. Per passi diversi, adattatori disponibili (venduti separatamente). |
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Semplice da installare: basta avvitare la testina TTD800 sulla valvola del radiatore, in sostituzione alla manopola esistente. |
Il sistema My E-Thermostat è composto da due elementi: la testina termostatica digitale TTD800 e l'HUB TTD5000.
La testina termostatica digitale TTD800 è progettata per misurare la temperatura della stanza e regolare il flusso d’acqua che transita dalla valvola alla quale è collegata. Può essere regolata alla temperatura desiderata tramite l’utilizzo dei cinque pratici tasti presenti sulla testina stessa o da APP. La programmazione copre 7 giorni su 7 e 24 ore su 24, gestibili in fasce orarie di 30 minuti. La testina termostatica TTD800 è inoltre in grado di rilevare l’apertura di una finestra nell’ambiente in cui è collocata, portando in chiusura la valvola del radiatore ed evitando sprechi.
La testina termostatica digitale TTD800
Collegando l'HUB TTD5000 alle testine termostatiche digitali TTD800, sarà possibile controllarle da remoto, da smartphone o tablet utilizzando l'APP per Android e iOS My E-Thermostat. Con l’APP si avrà accesso a tutte le funzionalità della testina come se si utilizzassero i tasti fisici: sarà possibile accendere e spegnere le TTD800, controllare la temperatura e programmarle settimanalmente. Ogni TTD5000 può gestire fino a 12 testine TTD800.
Specifiche tecniche
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Gestisci il riscaldamento ovunque tu sia: grazia all'APP Comfort.me sarà possibile regolare la temperatura desiderata in qualunque momento direttamente dal tuo smartphone o tablet. |
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Programmazione semplice e intuitiva: con Comfort.me hai il controllo totale del tuo impianto di riscaldamento. Imposta la temperatura desiderata manualmente sul termostato oppure definisci la programmazione settimanale direttamente sul tuo smartphone. |
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Compatibile con i principali sistemi:
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Semplice da installare: l'installazione è semplice e non richiede particolari competenze tecniche o interventi. |
Il cronotermostato Comfort.me è ideale per sostituire l'attuale cronotermostato con una soluzione che permette di controllare il riscaldamento a distanza. Grazie all'APP dedicata sarà possibile modficare la temperatura nell'ambiente in qualunque momento, nel proprio salotto o dall'altra parte del mondo.
Comfort.me è composto dal cronotermostato, presente in due versioni (da parete, che grazie alla placca in dotazione potrà essere sostituito all'attuale termostato e installato nelle classiche scatole 503, e wireless, che grazie al pratico supporto da tavolo potrà essere posizionato nell'ambiente più consono), e dalla centralina per controllo caldaia, che attiva/disattiva la caldaia in funzione dei comandi ricevuti dal cronotermostato. Entrambi i modelli, inoltre sono dotati di cavetti aggiuntivi per il controllo di caldaie di ultima generazione, provviste di protocollo OpenTherm.
Comfort.me e centralina controllo caldaia
Un connubio di modenità e raffinatezza caratterizzano Comfort.me, studiato per adattarsi a tutti gli ambienti dai più classici a quelli più moderni.
L'ampio display LED retroilluminato garantisce una chiara lettura della temperatura e i profili in alluminio ne esaltano le forme semplici ed essenziali.
Schema di funzionamento di Comfort.me a parete
Schema di installazione di Comfort.me wireless
These General Terms and Conditions govern the contractual relationship between Smartdhome Srl, Viale Longarone, 35 – 20090 Zibido San Giacomo (Milan) Italy VAT 01159580073, hereinafter also referred to as the "Supplier" and its customers, hereinafter referred to as the "Customer".
The following General Terms and Conditions shall apply exclusively to the business relationship between the Supplier and the Customer (hereinafter referred to as the "Customer") in the version valid at the time the contract was concluded.
Where the devices of the Supplier are sold by or rented by a third party on its own behalf, who acts as seller and/or service provider for the devices and services connected thereto, the general terms and conditions between the Customer and such third party shall prevail.
When these General Terms and Conditions refer to "consumers", these are deemed to be natural persons placing orders that cannot be attributed to commercial, independent or freelance activity. In contrast, "businesses" are natural or legal persons or partnerships with legal personality pursuing commercial, independent or freelance activities. The term "customers" under these General Terms and Conditions covers both consumers and businesses.
Where periods are expressed in working days, the periods concerned shall include all weekdays except for Saturdays, Sundays and public holidays.
The subject matter of the contract is the use of software applications and devices of the Supplier for smart control of heating and / or air conditioning. Applications of the Supplier - hereinafter referred to as "apps" - include both web-based applications and mobile applications.
The mobile apps are made available through the various stores for mobile applications (iOS App Store, Android Play Store, Windows Store, etc.). The web applications are available on the website of the Supplier.
The Supplier's server infrastructure is the central link between the applications and from the applications to the devices. The Supplier shall inform the Customers of any necessary maintenance work in a timely manner.
All offers of the Supplier are subject to change and are non-binding.
In the case of orders placed over the telephone, through the online store or using any other method, the contract for the purchase or rent of devices shall only come into effect when the Supplier accepts the order and sends a separate email to that effect to the Customer (order confirmation).
Irrespective of whether the contract has been accepted by sending an order confirmation by email, a binding contract shall come into effect at the latest upon delivery of the devices.
Where the devices of the Supplier are purchased or rented through third parties, the contract between the Customer and the Supplier shall only come into effect when the Customer registers with the Supplier using one of the apps of the Supplier.
The Customer hereby warrants that the information provided to the Supplier at the time of the registration or placing the order is accurate and complete. The Customer undertakes to inform the Supplier immediately of any changes to the data provided and to reconfirm their accuracy and completeness upon request of the Supplier within 15 days of the date of receipt. This concerns, in particular, the name, postal address, email address and telephone number and where applicable, the fax number or legal form of the Customer and details of the selected payment method.
The prices displayed on the website of the Supplier at the time of placing the order shall apply. If delivery charges are incurred, the Customer will be informed of the amount of delivery charges at the time of placing the order. All prices indicated on the Supplier's website are inclusive of applicable VAT.
Where the Customer rents the devices from the Supplier, the Supplier reserves the right to charge monthly fees for one year in advance. The rental period begins typically 10 days after dispatch of the devices and at the latest at the time of delivery.
The Supplier reserves the right to contract third parties with processing for the various payment options.
As a general rule, invoices shall be sent to customers by email. The invoice amount shall be payable no later than 14 days after receipt of the invoice.
If the Customer falls into arrears, the Supplier shall be entitled to charge a reminder fee per reminder.
For any failed or returned direct debit or credit card payment, the Supplier shall be entitled to charge a flat-rate fee, except where the Customer can prove that they bear no responsibility for the damage-causing event. The Customer shall be entitled to prove that the Supplier has not suffered any or substantially lower damage than that suggested by the flat-rate fee.
It is the responsibility of the Customer to ensure that the goods can be delivered during normal business hours. Delivery usually takes place within two weeks of acceptance of the Customer's offer to conclude a contract.
In cases of force majeure, the delivery period shall be extended accordingly. Events that qualify as force majeure shall include but are not limited to strike, lockout, interference by public authorities, energy and raw material shortages, transport disruptions, operational disruptions beyond our control - e.g. caused by fire, water, machinery failure or lightning strike - and any other disruptions that could not have been reasonably foreseen or caused by the culpable conduct of the Supplier. Start and end time of the disruption to delivery shall be communicated promptly by the Supplier.
If delivery is delayed by more than two weeks after payment, the Customer has the right to rescind the contract. In addition, in this case, the Supplier will also be entitled to rescind the contract. At the same time, the Supplier will promptly refund any payments already made by the Customer.
The Supplier reserves the right to withdraw from the contract after three failed delivery attempts where the Customer was at fault. In this case, any payments already made by the Customer will be promptly refunded by the Supplier.
Where devices are delivered with obvious damage to the packaging or the content, the Customer shall, without prejudice to their warranty rights, notify the Supplier no later than two weeks after receiving the devices, enabling the Supplier to file a claim for transport damage against the responsible logistics company.
In principle, the costs for returning the goods shall be borne by the Customer. This shall not apply when returning goods as a consequence of a withdrawal.
Where the Customer purchases the devices, the Supplier shall retain title them until they have been paid for in full.
Where the Customer rents the devices, they shall remain the property of the Supplier. After termination of the contractual relationship, the Customer must return the devices to the Supplier at their own expense and at their risk.
Where a Customer enters into a contract with the Supplier as a consumer, and the Customer and Supplier make exclusive use of one or more means of distance communication in contract negotiations up to and including the time at which the contract is concluded (e.g. by placing the order through the online store of the Supplier or using telephone, email or fax), the Customer is generally entitled to withdraw from the contract.
The withdrawal period in the case of delivery of devices shall be 14 days from the date on which the Customer or a named third party, other than the carrier, have taken possession of the goods. If the order includes several devices, which will be delivered separately, the withdrawal period shall be fourteen days from the date on which the Customer or a third party nominated by the Customer, other than the carrier, have taken possession of the last device.
The Supplier shall only bear the cost of returning the goods if the Customer uses the return label provided by the Supplier. The return costs will not be refunded for any other type of return. The Supplier shall not be under any obligation to provide a return label.
The withdrawal period for the installation service of the Supplier (see Section 10) shall be 14 days from the date of the conclusion of the contract. The right of withdrawal shall expire once the installation has been duly completed.
The complete withdrawal policy is enclosed as a separate document to these General Terms and Conditions.
If a 30-day money-back guarantee has been agreed upon, the Customer may withdraw from the contract even after the end of the 14-day withdrawal period (see Section 7) by notifying the Supplier of his intent to return the goods under this discretionary return policy within 30 days of receipt of the devices (the period starts on the day of delivery).
The acceptance of a discretionary return and the refund of any payments already made shall be conditional on the devices being sent back in full, undamaged, intact and in their original condition and packaging. If the returned device is damaged or incomplete, the Supplier reserves the right to refuse to refund the purchase price or to reduce the repayment amount.
There is no entitlement to reimbursement of shipping or return shipping costs under this discretionary return and refund policy.
The statutory right of withdrawal (see Section 7) is not affected by compliance with conditions laid down in this Section 7 and remains independent of this. The statutory terms and conditions for the right of withdrawal shall apply exclusively until the end of the withdrawal period.
The (discretionary) return policy shall be without prejudice to any statutory warranty rights, which apply without limitation.
In order to use the full range of functions offered by the applications of the Supplier, a working, always-on internet connection must be available at the place of installation. In order to use all the features of the mobile applications, a mobile data connection is required. The availability and functioning of the internet connection shall be the sole responsibility of the Customer.
Before the terminal devices can be installed, a compatibility check with the existing heating or air conditioning system of the Customer shall be performed using the apps of the Supplier. The compatibility check is carried out based on Customer specifications.
Where the compatibility check of the existing heating or air conditioning system of the Customer shows that it is not compatible, the Supplier shall inform the Customer immediately. The Customer will then be required to make the necessary declarations to withdraw from the contract within the specified withdrawal period or the 30-day discretionary return period and return the devices in full and without any traces of use to the Supplier.
The installation and the removal of the devices of the Supplier at the beginning and at the end of the contractual relationship is not in general within the scope of services to be rendered under the contract.
An installation by a professional installer (installation service) can be ordered separately via the online store or applications of the Supplier. The Supplier reserves the right to have the installation carried out by third parties. The installation service is not available in all countries.
The installation service is limited to the installation of the Supplier’s devices to a working heating system which is compatible with the Supplier’s devices. Under no circumstances does the installation service include any repairs or further alterations to the Customer’s heating system.
The Supplier shall carry out all data processing operations (e.g., collection, processing, and transmission) in compliance with statutory requirements. The personal data supplied by the Customer, order data and operating data provided by the terminal devices shall be stored electronically by the Supplier.
Further information about the nature, scope, location and purpose of collecting, processing and the use of personal data required to execute the order can be found in the privacy policy of the Supplier.
The measures deployed by the Supplier for the protection of data against unauthorised access shall be based on the newest technology standards. At the same time, it should be noted that even if the most advanced measures are used, it cannot be completely ruled out that third parties may attempt to gain unauthorised access to this data.
The Supplier shall only be liable for damage other than injury to life, body or health to the extent that they are the result of intent or gross negligence or culpable breach of material contractual obligations, i.e. obligations, which are essential for the proper performance of the contract and the fulfilment of which the client may routinely rely upon, by the Supplier or their vicarious agents. Any further liability for damages shall be excluded.
In the event of a breach of material contractual obligations, the liability of the Supplier shall be limited to contractually foreseeable damage.
In addition, the Supplier shall not be liable for damage to devices of third parties connected to the terminals of the Supplier or damage to the terminal devices of the Supplier, as well as devices that are not fit for use, when this is attributable to false or incomplete information provided by the Customer at the time of the compatibility check or failure to observe the instructions of the Supplier.
The Supplier recommends having the device professionally installed. If the installation is carried out by a third party contracted by the Customer rather than the installation service of the Supplier (e.g. an installation company), the third party contracted by the Customer shall be liable for any damage caused by the improper installation.
A self-installation of the devices of the Supplier shall be at your own risk.
The Supplier shall not be liable for damage caused by improper installation, use, treatment, operation or storage. If the Customer rents the devices from the Supplier, and the device sustains a damage attributable to the Customer, the Supplier shall be entitled to charge the replacement devices at a price applicable when the contract was concluded.
Insofar as not already excluded under the preceding provisions, the Supplier shall not accept any liability for damage to devices connected to terminal devices unless the damage is demonstrably attributable to the operation of one of the terminal devices of the Supplier. The burden of proof lies with the Customer. If no proof is available due to the actions of the Customer (e.g. if the Customer carries out a repair themselves), the liability of the Supplier shall be excluded.
Furthermore, the Supplier shall not accept any liability for the limitation or denial of discretionary warranty services provided by third parties due to the use of the devices of the Supplier. This shall be without prejudice to warranty claims against third parties, which must be pursued against the relevant third party.
As heating costs are driven by a variety of factors, which are beyond the sphere of influence of the Supplier (e.g. weather, insulation, ventilation, chosen target temperature settings), any liability of the Supplier for heating costs of the Customer shall be excluded.
The Supplier reserves the right to interrupt access to the software and the unrestricted use of the applications of the Supplier to the extent this is necessary for compelling reasons, e.g. due to necessary maintenance of servers, programs or the necessary infrastructure, unauthorised data or computer access, or in order to eliminate unforeseen vulnerabilities. In these cases, a stand-alone intelligent control of the devices shall be enabled as far as possible. These temporary restrictions shall not give rise to any liability or warranty claims by the Customer.
The statutory warranty regulations apply.
For purchased devices, the warranty is limited to two years. If the devices have been purchased for a commercial or independent professional activity, the warranty is limited to one year.
Rented devices are covered by warranty for the entire duration of the lease.
Should any provision of these General Terms and Conditions be invalid, the validity of the other provisions shall remain unaffected thereby.
If the Customer is a business, a public legal entity, or a special fund under public law or where the Customer's general place of jurisdiction lies outside the European Union, the place of jurisdiction for all claims arising from the contractual relationship shall be the registered office of the Supplier. However, the Supplier shall be entitled to pursue a legal claim at the general place of jurisdiction of the Customer.
The laws of Italy to the exclusion of the UN Convention on the Sale of Goods (CISG) shall apply exclusively, including to cross-border deliveries. If the Customer is a consumer, the mandatory consumer protection legislation valid in the country in which the Customer has their habitual residence shall apply in addition, provided that it offers more comprehensive protection.
The Supplier shall be entitled to change these General Terms and Conditions unilaterally - insofar as they form an integral part of the contract with the Customer and if this is necessary to eliminate a subsequent disturbance to the equilibrium of the contract, or to adapt the contract to the changing legal or technological conditions. The Supplier shall notify the Customer accordingly about any changes to the provisions of the contract and provide the Customer with the content of the amended provisions. The amendment shall become an integral part of the contract, if the Customer does not object to the inclusion of the amended provisions within six weeks of receipt of notification of change either in writing or electronic form.
The protection of personal data is an important concern to us. We value your privacy and we collect, process and use personal data in accordance with the laws and regulations of Italy as well as superordinate European legal requirements.
Data controller for the collection, processing and use of personal data within the meaning of the Italian Law is Smartdhome Srl, Viale Longarone, 35 – 20090 Zibido San Giacomo (Milan) Italy.
The protection of your personal information is important to us at Smartdhome. We respect your privacy and want you to understand what we do with the information we hold about you. This privacy policy explains how we collect, protect, share and use your personal information.
Personal information (or data) is any information relating to you and that alone or in cumulation with other pieces of information gives the opportunity to the person that collects and processes such information to identify you as a person. It can be your name, your identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural or social life. Processing of the information means any action with your personal data, for example, collection, recording, organisation, structuring, storage, use, disclosure by any means and so on.
We may collect the following types of personal information from you when you use Smartdhome services or products:
You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our products and services or the functionality of our products may be reduced.
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Purpose |
Personal information used |
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Provide our services to you and maintain your account |
All the personal information we collect |
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Take payment for our products and services |
Transaction and payment information |
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Deliver products to you |
Delivery information |
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Installation and servicing |
Installation and service history Boiler Monitoring Data |
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Answer your queries or complaints |
All the personal information we collect |
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Maintain and improve our products and services |
All the personal information we collect |
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Data analytics and statistical research to help us better understand how our products are used in the home and make suggestions and recommendations to you about the use of our products |
· How you use our products · How you use our apps and website · Device information · Transaction information · Installation and service history · Records of your discussions with our customer support teams |
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Staff training |
All the personal information we collect |
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Develop new products and services |
All the personal information we collect |
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Determine products and services that may be of interest to you |
All personal information we collect (but not your payment information) |
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Direct marketing |
Contact details Products and services that we have determined may be of interest to you |
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Validating referral scheme applications |
Contact details |
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Investigating misuse of your account, fraud and debt collection |
All the personal information we collect |
We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, apps and products and developing new products and services.
We will collect personal information from a number of sources. These include the following:
We take technical and organizational measures to ensure the personal information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. For example, we use verified contractors that might have access to the data. With these the relevant data processing agreements are signed and the data is being processed is encrypted and/or anonymized.
We share personal information with the following parties:
We do not disclose personal information to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.
Under no circumstances will we disclose data to third parties not specified here for advertising purposes.
The personal information we collect may be transferred to and stored in countries outside of the European Union. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy policy and applicable European data protection laws and is respected and kept secure.
We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you. Sensitive personal information such as location information is automatically deleted after 2 weeks even when your account is active.
In accordance with the marketing preferences you set when creating your account or that you set with us a later date, we may contact you by email, push notification, text, mail or phone with information about products and services we believe you may be interested in. If you tell us not to email, push notification, mail or phone you with direct market we won’t contact you in that way. You can let us know at any time that you do not wish to receive marketing messages by sending an email to us at info@smartdhome.com. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you.
We work with our advertising agencies to show you advertising about our products and services on websites or apps that you visit, at a time and in manner that we feel is relevant to you. To do this, our advertising agencies use anonymised information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, to make sure the advertising you see is more relevant to you. The techniques our advertising agencies use (to determine what advertising to show you), recognise the device you are using but are not aimed at you as a named individual. Typically, cookies and similar technologies are used to target this type of advertising, read more in ‘Cookies’ Section.
The Smartdhome app will send service notifications by email, or directly to your device through the app, when we have something important or interesting to make you aware of or you have asked to be notified about certain events relating to your Smartdhome products.
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. You can configure your browser to be informed about the use of cookies and decide individually about their acceptance on a case by case basis or you can configure your browser to generally exclude cookies for certain cases. If you choose not to accept cookies, the functionality of our site may be reduced.
You have the following rights in relation to your personal information:
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the ‘Contacting us’ section below. If you are unhappy with the way we are using your personal information you can also complain your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.
Our activities may evolve over time and we may update this privacy policy accordingly. When we change this policy in a material way, we will update the version date at the bottom of this page. For significant changes to this policy we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.
In the event of any query or complaint in connection with the information we hold about you, please email our Data Protection Officer at: info@smartdhome.com.
We will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if we are overwhelmed by the number of the requests. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay. You also have the right to lodge a complaint with a supervisory authority that is empowered to process such complaints in your country.
